PolicyCounter Fraud Detection Policy

PolicyCounter is committed to maintaining a fair and honest environment for all users. This policy outlines our approach to preventing, detecting, investigating, and mitigating fraudulent activity on our platform.

Objective

• Prevent fraudulent activities within PolicyCounter.
• Detect and investigate suspected fraudulent behavior.
• Mitigate potential financial or reputational risks associated with fraud.
• Foster a trustworthy environment for users.

Applicability

This policy applies to all users of the PolicyCounter platform, including policyholders, insurance providers, third-party vendors, and PolicyCounter employees.

Types of Fraud

PolicyCounter considers various types of fraud, including:

• **Policyholder Fraud:** Misrepresenting information to obtain an insurance policy or making false claims.
• **Third-Party Fraud:** Individuals or entities outside PolicyCounter attempting to deceive users or the platform (e.g., fake documents, phishing scams, unauthorized account access).
• **Internal Fraud (Highly Unlikely):** Employees or contractors misusing their access for personal gain.

Fraud Reporting

We encourage users to report any suspected fraudulent activity. You can report potential fraud through the following methods:

• Email: security@policycounter.com (mark "Fraudulent Activity" in the subject line)
• Secure Online Form: [Link to a secure online fraud reporting form on PolicyCounter (if available)]

Investigation Process

Upon receiving a fraud report, PolicyCounter's dedicated team will assess the situation and initiate an investigation. This may involve:

• Reviewing user accounts and activity logs.
• Contacting relevant parties for further information.